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at Progress
People power Progress! Be part of a team where you can learn, grow and thrive.
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Why Work Here?
The essence of working at Progress is encompassed in three words:
People
We take pride in what we do, always valuing the whole person–at work and in life. Our diverse life experiences enrich our culture because people power progress.
Proven
Developing our people equips them to thrive. Our sustained success energizes our everyday, knowing what we do for customers matters and will last.
Progress
We’re in it for your outcome. By creating products that deliver faster cycles of innovation we help you achieve your goals.
You’ll work on industry-leading products alongside extraordinary people. Join us!
View Open PositionsValues
Our values revolve around trust, collaboration, adaptability and respect, captured for us by ProgressPROUD.
Progress That’s Built Around You
We continuously evaluate the benefits we offer to ensure we meet your evolving needs.
Compensation
Competitive salary, bonus and best in class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
Employee Experience
We aim to create an environment where people view their time at Progress as the best chapter in their careers. We partner with you, recognizing and celebrating the moments that matter.
Career Growth
We empower you to own your career and personalize your growth by providing career development tools, internal career mobility, knowledge sharing and learning opportunities.
What our People Say
I’m fortunate to work with a large team of exceptional designers at Progress, each of whom brings a diverse skillset and expertise to the table…To work with a team that inspires you and for a company that respects you is a real privilege.
Mark Delaney Manager, Design Services
With supportive leadership and a dynamic environment, I'm empowered to excel in my role and make a meaningful impact every day. Proud to be part of the Progress family! #ProgressPROUD
Piyali Bandopadhyay Manager People Experience & Operations
I get to work with a diverse group of incredible colleagues from various departments, which boosts my energy. Progress also gives me the opportunity to develop my own skillset, which allows me to succeed and grow.
Kevin van Setten Renewal Account Management – Team Lead
One of the many things I appreciate about Progress is they treat all employees with respect. They celebrate our differences by giving us a voice and a safe space in the organization, provide mentorship programs and have numerous employee resource groups, amongst a bevy of additional initiatives.
Laverne Chambers Customer Success Manager
I understand why so many people have been working at Progress for decades – Progress encourages us to change jobs within the company if we want to try something new, so we never get bored.
Petr Springl Senior Director, Software Engineering
Our culture is built upon open-mindedness, collaboration, creativity and fun. We are all passionate about our individual set of skills that collectively help us excel in our business and in our personal career aspirations.
Elena Gancheva Manager, Software Engineering
From our Company & Community Blog
Verina Lefterova
Padmini Das
Alexander Fries
Our Commitment to Our People, Our Global Community & Our Planet
Progress strives to be a company focused on belonging and empowerment, where every employee—no matter their experience, perspective, identity or belief—is respected. The actions we take to support our people and communities only reinforce our resolve to minimize our impact on the planet. Our Corporate Responsibility Program, Progress for Tomorrow, is organized around these three key pillars:
Belonging, Empowerment and Respect
Charitable Giving,
Volunteering and Philanthropy
Environmental Sustainability
Progress Worldwide
Progress at a Glance
We are a multicultural company serving a global community. As such, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities.
Join our team of 2,300+ Progressers representing 35+ nationalities based in more than 20 countries.
Bulgaria
Office location: Sofia
How we work: Depending on business needs, your role could be hybrid (dividing time between the office and working remotely), resident (working mainly in the office), or fully remote
Number of Progressers: 600+
Functions: Product Development, Product Management, Technical/ Developer Support, Sales, Demand Generation – Product Marketing, Marketing: Communications, Creative, Digital, Operations & Web, IT, Business Services/Applications, Business Operations and BI and G&A functions
Open Positions Currently
Opens Positions Currently
India
Office locations: Hyderabad, Bengaluru and New Delhi
How we work: Depending on business needs, your role could be hybrid (dividing time between the office and working remotely), resident (working mainly in the office), or fully remote
Number of Progressers: 540+
Functions: Product Development, Product Management and Marketing, Technical Support and Customer Technical Services, Sales, IT Business Operations, and G&A functions
Open Positions Currently
Netherlands
Office location: Rotterdam
How we work: Depending on business needs, your role could be hybrid (dividing time between the office and working remotely), resident (working mainly in the office), or fully remote
Number of Progressers: 80+
Functions: Sales, Renewals, Customer Order Management, Technical Support, Corporate Accounting, Revenue Operations, Demand Generation – Product Marketing
Open Positions Currently
United States
Office locations: Burlington, MA, Morrisville, NC, Alpharetta, GA
How we work: Depending on business needs, your role could be hybrid (dividing time between an office and working remotely), resident (working mainly in the office), or fully remote
Number of Progressers: 1100+
Functions: Sales and Pre-Sales, Product Development, Product Management, Customer Support, and Customer Success, Demand Generation – Product Marketing, Marketing: Communications, Creative, Digital, Operations & Web, IT, Business Services/Applications, Business Operations and BI, Corporate Accounting, Revenue Operations, and G&A functions
Open Positions Currently
Greater Europe
Locations: Ireland, UK, Germany, Sweden, Spain, France, Belgium, Finland, Italy
How we work: Your role could be either fully remote—working from home—or you could use a co-working space
Number of Progressers: 170+
Functions: Product Development, Product Management, Sales and Pre-Sales, Renewals, Professional Services, Field Marketing, Technical Support and G&A functions
Asia-Pacific
Locations: Singapore, Australia, Japan, Hong Kong
How we work: Your role could be either fully remote—working from home—or you could use a co-working space
Number of Progressers: 40+
Functions: Sales and Pre-Sales, Renewals, Professional Services, Field Marketing, Technical Support and G&A functions
Czechia
Office location: Brno
How we work: Depending on business needs, your role could be hybrid (dividing time between the office and working remotely), resident (working mainly in the office), or fully remote
Number of Progressers: 100+
Functions: Product Development,Technical Support, Sales and Pre-sales, Business Operations, Product and Corporate Marketing, IT and G&A functions
8 Open Positions Currently
Costa Rica
Office location: San Jose
How we work: Depending on business needs, your role could be hybrid (dividing time between the office and working remotely), resident (working mainly in the office), or fully remote
Number of Progressers: 40+
Functions: Technical Support, Customer Success, Sales and G&A functions
Open Positions Currently
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Senior Technical Support Engineer
Job Summary
- Provide technical support to customers and other departments.
- Handles technical issues of the highest complexity without supervision.
- Trains and mentors junior staff members.
- Specialized in multiple technical areas/products with a strong understanding and experience in other areas, including customer care skills.
- Very knowledgeable about internal procedures, processes, and tools.
- Excellent team player and communicator with excellent diagnostic and troubleshooting skills.
- Take ownership and manage customer cases (i.e. tickets, emails, remote assistance) and customer expectations effectively and professionally.
- Communicate clearly and precisely with customers to determine expectations for resolutions and provide workarounds to product defects.
- Maintain complete and accurate logs of customer interactions and technical details.
- Review product documentation, identifying topics needing improvement and is able to contribute.
- Capable of supporting new company products with an appropriate level of on-the-job training.
- Proactively identify product issues and provide clear and precise information on how to reproduce them using the bug tracking system. Provide additional information to Development as needed to resolve bugs.
- Demonstrate corporate interest, adaptability, and independence, as well as experience in approaching technical and procedural questions.
Your background:
- Bachelor’s degree in Computer Science, CIS, MIS, Computing Systems, or related field (foreign equivalent degrees accepted).
- At least 4 years of experience providing technical support for enterprise software and systems using product documentation, knowledge base, bug database, source code, IDEs (integrated development environments), SQL debuggers, and CRM systems.
- Experience coding or scripting in OpenEdge ABL and SQL. These others are nice to have but not required: AppServer programming, Web Development, SQL proficiency, OpenClient, JMS (Java Message Service), Enterprise Source Control, Eclipse, C, C++, Java, JavaScript, Python
- Excellent verbal and written communication skills, including effective listening skills.
- Excellent command of English.
- Solid analytical and troubleshooting skills specific to software-related issues.
- Solid customer service skills.
- Programming experience or knowledge of programming languages/technologies.
- Demonstrated ability to handle a large number of cases efficiently and effectively.
- Ability to mentor more junior staff members.
- Must be able to multi-task in a fast-paced environment and handle all accountabilities with minimal supervision, while maintaining attention to details.
- Must be able to work alternate shifts to accommodate clients in different time zones, including 12p-8pm at least twice a week.
- Bilingual in English, Spanish and/or Portuguese is a bonus, but not a requirement.
This position is also eligible to participate in our performance-based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
- Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
Together,
We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
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